The healthcare industry is undergoing a fundamental transformation globally as it shifts from a volume-based business to a value-based business. Growing demands from consumers for improved healthcare quality and greater value are forcing healthcare providers and payers to deliver optimized outcomes. In addition, while the number of hospital admissions is rising globally, healthcare infrastructure is not growing at a similar pace, which has added to the burden on healthcare systems. In order to overcome these challenges and meet consumer expectations, healthcare providers are increasingly adopting referral management solutions that enable them to provide improved healthcare at reduced costs.

The global referral management market is estimated to grow at a CAGR of 22.1% from 2014 to 2019 to reach $2,686.3 million by 2019 from $988 million in 2014.Over the years, the healthcare industry has recognized that traditional approaches to patient care, quality assurance, and cost management are inefficient in the face of emerging challenges. Therefore, referral management solutions will be among the priorities on the investment list of healthcare organizations seeking to streamline the referral process and ensure effective cost management.

Based on type, the professional referrals segment is the largest (in 2014) and the fastest-growing segment. Based on mode of delivery, the web-based solutions segment dominated the referral management market in 2014. However, cloud-based solutions will be the fastest-growing delivery mode. Among end users, the providers segment was the largest (in 2014) and is expected to be the fastest-growing (during 2014 to 2019). Based on region, North America is expected to grow at the highest CAGR during 2014 to 2019. The high growth of the North American region can be attributed to factors such as rising healthcare costs in the U.S., increasing government initiatives to incorporate IT solutions in healthcare, rising aging population and incidences of chronic diseases in the U.S., and increasing healthcare spending in Canada.

The companies in this market focus on growth strategies such as client acquisitions; agreements, partnerships, collaborations, and alliances; new product launches; and others (marketing and promotion, certification, and funding) to increase their customer base.

The major players in the global referral management market include Allscripts Healthcare Solutions, Inc. (U.S.), Cerner Corporation (U.S.), McKesson Corporation (U.S.), ReferralMD (U.S.), Harris Corporation (U.S.), The Advisory Board Company (U.S.), ehealth Technologies (U.S), Eceptionist, Inc. (U.S.), Clarity Health (U.S.), and Kyruus, Inc. (U.S.)

Reasons to Buy the Report:

The report will enrich both established firms as well as new entrants/smaller firms to gauge the pulse of the market, which in turn will help the firms in garnering a greater market shares. Firms purchasing the report could use any one or a combination of the below mentioned five strategies (market penetration, product development/innovation, market development, market diversification, and competitive assessment) for strengthening their market shares.

The report provides insights on the following pointers:

• Market Penetration: Comprehensive information on product portfolios and services offered by the top 10 major players in the referral management market. The report analyzes referral management across regions.
• Product Development/Innovation: Detailed insights on upcoming technologies, R&D activities, and new product launches in the referral management market.
• Market Development: Comprehensive information about lucrative emerging markets.
• Market Diversification: Extensive information about new products and services, untapped geographies, recent developments, and investments in the referral management market.
• Competitive Assessment: In-depth assessment of strategies, products, and services of leading players in the referral management market.

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Markets Covered
1.3.2 Year Considered For the Study
1.4 Currency
1.5 Limitations
1.6 Stakeholders

2 Research Methodology
2.1 Secondary and Primary Research Methodology
2.1.1.1 Secondary Research
2.1.2 Key Data From Secondary Sources
2.1.2.1 Primary Research
2.1.3 Key Data From Primary Sources
2.1.3.1 Key Insights From Primary Sources
2.1.3.2 Key Industry Insights
2.1.4 Market Size Estimation Methodology
2.1.4.1 Bottom-Up Approach
2.1.4.2 Top-Down Approach
2.1.5 Market Breakdown and Data Triangulation
2.1.6 Assumptions

3 Executive Summary
3.1 Introduction
3.2 Market Dynamics
3.2.1 Referral Management Market, By Type
3.2.2 By Component
3.2.3 By Delivery Mode
3.2.4 By End User
3.2.5 By Region
3.3 Market Share
3.4 Competitive Landscape
3.5 Key Players

4 Premium Insights
4.1 At tractive Opportunities in the Referral Management Market
4.2 Global Referral Management Market, By Type
4.3 By End User and Region
4.4 Referral Management Market- Segment By Type
4.5 Regional Snapshot

5 Referral Management- Case Studies
5.1 Introduction
5.1.1 Boston Medical Center (BMC) Deployed Harris Healthcare’s Referral Solution
5.1.2 Diagnostic Imaging Northwest (DINW) Accelerated Patient Referrals By Deploying Clarity’s Web-Based Referral Management Solutions
5.1.3 St. Joseph Health System (SJHS) Deployed Allscripts’ Care Management and Homecare Solutions
5.1.4 Liverpool Heart and Chest Hospital Nhs Foundation Trust (LHCH)
5.1.5 Women's Hospital in Qatar Implemented New Referral System

6 Market Overview
6.1 Introduction
6.2 Market Segmentation
6.3 Market Dynamics
6.4 Drivers
6.4.1 Increasing Government Initiatives to Incorporate It Solutions in Healthcare
6.4.2 Automated Referral Processes Prevent Information Leaks
6.4.3 Rise in Aging Population and Incidence of Chronic Diseases
6.4.4 Benefits Offered By Referral Management
6.4.5 Shortage of Nursing Staff & Doctors
6.5 Restraints/Challenges
6.5.1 Protection of Patient Information
6.5.2 Referral Management Solutions Fail to Reduce Outpatient At tendance
6.5.3 Lack of Skilled Healthcare It Professionals
6.6 Opportunities
6.6.1 Apac Region Offers Huge Market Potential
6.6.2 Cloud-Based Models A Significant Growth Opportunity

7 Industry Trends
7.1 End-User Affinity Analysis
7.1.1 Assessment Parameters
7.1.1.1 Direct Benefits
7.1.1.2 Purchasing Power
7.1.1.3 Infrastructure Capabilities
7.1.1.4 Regulatory Impact
7.1.2 End-User Affinity Assessment
7.2 Force-Field Analysis
7.2.1 Driving Forces
7.2.1.1 Benefits to End Users
7.2.1.2 Ease of Use
7.2.2 Restraining Forces
7.2.2.1 Change Management
7.2.2.2 Health Information Safety Concerns
7.2.3 Force Field Analysis

8 Referral Management Market, By Type
8.2 Introduction
8.3 Self-Referral
8.4 Professional-Referral
8.5 Third Party-Referral

9 Referral Management Market, By Component
9.1 Introduction
9.2 Software
9.2.1 Standalone Software
9.2.2 Integrated Software
9.3 Services
9.3.1 Consulting Services
9.3.2 Implementation Services
9.3.3 Training & Education
9.3.4 Post-Sale & Maintenance Services

10 Referral Management Market, By Mode of Delivery
10.1 Introduction
10.2 Web-Based Delivery Mode
10.3 Cloud-Based Delivery Mode
10.4 On-Premise Delivery Mode

11 Referral Management Market, By End User
11.1 Introduction
11.2 Providers
11.3 Payers
11.4 Patients
11.5 Others

12 Referral Management Market, By Region
12.1 Introduction
12.2 North America
12.2.1 U.S.
12.2.1.1 Referral Management Solutions Help in Curbing Healthcare Costs in the U.S.
12.2.1.2 Rising Prevalence of Chronic Diseases in the U.S.
12.2.1.3 Increase in Aging Population in the U.S.
12.2.1.4 Affordable Care Act (ACA) Stimulating the U.S. Market
12.2.1.5 Conferences to Create Awareness About Referral Management in the U.S.
12.2.2 Canada
12.2.2.1 Increasing Healthcare Spending in Canada
12.3 Europe
12.3.1 Increasing Aging Population Coupled With Rising Healthcare Costs in Europe
12.3.2 Growth in the Hcit Market in Europe
12.3.3 Rising Adoption of Ehrs in Europe to Trigger Demand For Referral Management
12.4 Asia
12.4.1 Rapidly Growing Healthcare Industry in India
12.4.2 Increasing Investments in Healthcare Ict Sector in Japan
12.5 Rest of the World (ROW)
12.5.1 Increasing Number of Hcit Programs and Rising Prevalence of Chronic Diseases in Australia
12.5.2 Growing Healthcare It Market in Latin America

13 Competitive Landscape
13.1 Market Share Analysis
13.1.1 Introduction
13.1.1.1 Allscripts Healthcare Solutions, Inc.
13.1.1.2 Cerner Corporation
13.2 Competitive Situation and Trends
13.2.1 Introduction
13.2.2 Client Acquisitions
13.2.3 New Product Launches
13.2.4 Agreements, Partnerships, and Collaborations
13.2.5 Acquisitions
13.2.6 Expansions
13.2.7 Others

14 Company Profiles
14.1 Introduction
14.2 Allscripts Healthcare Solutions, Inc.
14.3 Cerner Corporation
14.4 Ehealth Technologies, Inc.
14.5 Kyruus, Inc.
14.6 Mckesson Corporation
14.7 Referralmd
14.8 The Advisory Board Company
14.9 Clarity Health Service, Inc.
14.1 Harris Corporation
14.11 Eceptionist, Inc.

*Details on Financials, Products & Services, Key Strategy, & Recent Developments Might Not Be Captured in Case of Unlisted Companies.

15 Appendix
15.1 Discussion Guide
15.2 Company Developments (2012-2014)
15.2.1 Cerner Corporation
15.2.2 Harris Corporation
15.2.3 Kyruus, Inc.
15.3 Introducing RT: Real-Time Market Intelligence
15.4 Available Customizations
15.5 Related Reports

List of Tables

Table 1 Increasing Government Initiatives For Hcit Propelling Growth of the Global Referral Management Market
Table 2 Privacy and Security Concerns of Electronic Healthcare Records Restraining the Referral Management Solutions Market
Table 3 Emerging Markets Offer Huge Potential For Referral Management Solutions
Table 4 Parameter Weightage
Table 5 Market Size, By Type, 2012–2019 ($Million)
Table 6 Self-Referrals Market Size, By Region, 2012–2019 ($Million)
Table 7 North America: Self-Referrals Market Size, By Country, 2012–2019 ($Million)
Table 8 Professional Referrals Market Size, By Region, 2012–2019 ($Million)
Table 9 North America: Professional Referrals Market Size, By Country,  2012–2019 ($Million)
Table 10 Third-Party Referrals Market Size, By Region, 2012–2019 ($Million)
Table 11 North America: Third-Party Referrals Market Size, By Country, 2012–2019 ($Million)
Table 12 Market Size, By Component, 2012–2019 ($Million)
Table 13 Referral Management Software Market Size, By Type, 2012–2019 ($Million)
Table 14 Referral Management Software Market Size, By Region, 2012–2019 ($Million)
Table 15 North America: Referral Management Software Market Size, By Region, 2012–2019 ($Million)
Table 16 Referral Management Standalone Solutions Market Size, By Region,  2012–2019 ($Million)
Table 17 North America: Referral Management Standalone Solutions Market Size, By Country, 2012–2019 ($Million)
Table 18 Referral Management Integrated Solutions Market Size, By Region,  2012–2019 ($Million)
Table 19 North America: Referral Management Integrated Solutions Market Size,  By Country, 2012–2019 ($Million)
Table 20 Referral Management Services Market Size, By Region, 2012–2019 ($Million)
Table 21 North America: Referral Management Services Market Size, By Country, 2012–2019 ($Million)
Table 22 Pros and Cons of On-Premise Mode of Delivery
Table 23 Pros and Cons of Cloud-Based Mode of Delivery
Table 24 Market Size, By Mode of Delivery, 2012–2019 ($Million)
Table 25 Web-Based Delivery Mode Market Size, By Region, 2012–2019 ($Million)
Table 26 North America: Web-Based Delivery Mode Market Size, By Country,  2012–2019 ($Million)
Table 27 Cloud-Based Delivery Mode Market Size, By Region, 2012–2019 ($Million)
Table 28 North America: Cloud-Based Delivery Mode Market Size, By Country,  2012–2019 ($Million)
Table 29 On-Premise Delivery Mode Market Size, By Region, 2012–2019 ($Million)
Table 30 North America: On-Premise Delivery Mode Market Size, By Country,  2012–2019 ($Million)
Table 31 Referral Management End User Market Size, By Type, 2012-2019 ($Million)
Table 32 Market Size For Providers, By Region, 2012-2019 ($Million)
Table 33 North America: Market Size For Providers, By Country, 2012-2019 ($Million)
Table 34 Market Size For Payers, By Region, 2012-2019 ($Million)
Table 35 North America: Market Size For Payers, By Country, 2012-2019 ($Million)
Table 36 Market Size For Patients, By Region, 2012-2019 ($Million)
Table 37 North America: Referral Management Market Size For Patients, By Country, 2012-2019 ($Million)
Table 38 Market Size For Other End Users, By Region,  2012-2019 ($Million)
Table 39 North America: Market Size For Other End Users,  By Country, 2012-2019 ($Million)
Table 40 Market Size, By Region, 2012-2019 ($Million)
Table 41 North America: Market Size, By Type, 2012-2019 ($Million)
Table 42 North America: Market Size, By Component,  2012-2019 ($Million)
Table 43 North America: Referral Management Software Market Size, By Type,  2012-2019 ($Million)
Table 44 North America: Market Size, By Delivery Mode,  2012-2019 ($Million)
Table 45 North America: Market Size, By End User, 2012-2019 ($Million)
Table 46 U.S.: Referral Management Market Size, By Type, 2012-2019 ($Million)
Table 47 U.S.: Market Size, By Component, 2012-2019 ($Million)
Table 48 U.S.: Referral Management Software Market Size, By Type, 2012-2019 ($Million)
Table 49 U.S.: Market Size, By Delivery Mode, 2012-2019 ($Million)
Table 50 U.S.: Market Size, By End User, 2012-2019 ($Million)
Table 51 Canada: Referral Management Market Size, By Type, 2012-2019 ($Million)
Table 52 Canada: Market Size, By Component, 2012-2019 ($Million)
Table 53 Canada: Referral Management Software Market Size, By Type, 2012-2019 ($Million)
Table 54 Canada: Market Size, By Delivery Mode, 2012-2019 ($Million)
Table 55 Canada: Market Size, By End User, 2012-2019 ($Million)
Table 56 Europe: Referral Management Market Size, By Type, 2012-2019 ($Million)
Table 57 Europe: Market Size, By Component, 2012-2019 ($Million)
Table 58 Europe: Referral Management Software Market Size, By Type, 2012-2019 ($Million)
Table 59 Europe: Market Size, By Delivery Mode, 2012-2019 ($Million)
Table 60 Europe: Market Size, By End User, 2012-2019 ($Million)
Table 61 Asia: Referral Management Market Size, By Type, 2012-2019 ($Million)
Table 62 Asia: Market Size, By Component, 2012-2019 ($Million)
Table 63 Asia: Referral Management Software Market Size, By Type, 2012-2019 ($Million)
Table 64 Asia: Market Size, By Delivery Mode, 2012-2019 ($Million)
Table 65 Asia: Market Size, By End User, 2012-2019 ($Million)
Table 66 ROW: Referral Management Market Size, By Type, 2012-2019 ($Million)
Table 67 ROW: Market Size, By Component, 2012-2019 ($Million)
Table 68 ROW: Referral Management Software Market Size, By Type, 2012-2019 ($Million)
Table 69 ROW: Market Size, By Delivery Mode, 2012-2019 ($Million)
Table 70 ROW: Market Size, By End User, 2012-2019 ($Million)
Table 71 Client Acquisitions, 2012–2014
Table 72 New Product Launches, 2012–2014
Table 73 Agreements, Partnerships, and Collaborations, 2012–2014
Table 74 Acquisitions, 2012–2014
Table 75 Expansions, 2012–2014
Table 76 Other Strategies, 2012–2014

List of Figures

Figure 1 Referral Management Market Segmentation
Figure 2 Global Market: Research Methodology Steps
Figure 3 Sampling Frame: Primary Research
Figure 4 Break Down of Primary Interviews: By Company Type, Designation, and Region
Figure 5 Market Size Estimation Methodology: Bottom-Up Approach
Figure 6 Market Size Estimation Methodology: Top-Down Approach
Figure 7 Market Research Design
Figure 8 Data Triangulation Methodology
Figure 9 Professional Referrals Segment to Grow at A Higher Rate in the Forecast Period
Figure 10 Software Segment Continues to Dominate theMarket
Figure 11 Web-Based Segment Accounted For the Largest Share in the Market
Figure 12 Providers Segment to Grow at A Higher Pace in the Forecast Period 2014-2019
Figure 13 Asia to Show the Highest Growth Rate
Figure 14 At tractive Market Opportunities in Referral Management:
Figure 15 Professional Referrals to Witness Highest Grow Rate During the Forecast Period
Figure 16 North America Dominated the Referral Management Market in 2014
Figure 17 Professional-Referral Segment to Grow at the Fastest Rate Among the Top Three Segment in the Market, By Type
Figure 18 Asia to Witness Highest Growth Rate During the Forecast Period
Figure 19 Drivers, Restraints, & Opportunities
Figure 20 Medicare EHR Incentive Timeline
Figure 21 Medicaid Hitech Incentive Timeline
Figure 22 Hitech E-Prescribe Bonus
Figure 23 Hitech Act - Subsidy Plan
Figure 24 Factors Affecting the Adoption of Referral Management Solutions, By End User
Figure 25 The Adoption of Referral Solutions is Expected to Increase in the Future
Figure 26 Referral Management Process
Figure 27 The Professional Referrals Segment to Command the Largest Share in the Forecast Period
Figure 28 Professional Referrals to Witness the Highest Growth in North America
Figure 29 Software Segment Continues to Dominate the Market
Figure 30 Referral Management Software Market, By Type
Figure 31 Integrated Software Segment to Grow at A Higher Pace in the Forecast Period
Figure 32 Software Market to Witness Highest Growth in North America
Figure 33 Deployment of On-Premise, Web-Based, and Cloud-Based Solutions
Figure 34 Cloud-Based Mode of Delivery Poised to Grow at the Highest CAGR
Figure 35 Providers End-User Segment Shows the Fastest Growth
Figure 36 Geographical Snapshot (2014): Rapid Growth Markets Are Emerging as New Hot Spots
Figure 37 North America Market Snaphot: Largest Segment in the Global Market in 2014
Figure 38 Europe Market Snapshot: Europe is the Second-Largest Segment Holding A Share of 22% in the Global Market
Figure 39 Asia Market Snapshot: Asia is the Fastest-Growing Segment in the GlobalMarket
Figure 40 ROW Market Snapshot:Market in the ROW Expected to Grow at A CAGR of 14.3% in the Forecast Period of 2014 to 2019
Figure 41 Market Share Analysis, By Key Player, 2014
Figure 42 Strategies Adopted By Key Players Over the Last Three Years
Figure 43 Battle For Market Share: Client Acquisitions Was the Key Strategy
Figure 44 The U.S. is the Major Revenue Generating Market (~94% of Total Revenue in 2014) For Top Players
Figure 45 Ehealth Technologies, Inc.: Company Snapshot
Figure 46 Kyruus, Inc.: Company Snapshot
Figure 47 Referralmd: Company Snapshot
Figure 48 Clarity Health Service, Inc.: Company Snapshot
Figure 49 Eceptionist, Inc.: Company Snapshot